Standard Return Policy
Purchases are covered by our 100% satisfaction guarantee policy. If you are not completely satisfied with your order when it arrives, return the item within 30 days of the date of purchase in good working condition ready for the shelf & we will refund your money (shipping not included – outbound or inbound). Customers who return items after the 30-days will be issued a store credit. Returns on purchases older than 60 days will not be accepted. Refunds for any returned items sold with FREE SHIPPING will be less the shipping cost to and from the customer. Special orders, clearance items or items that have been modified (i.e. arrows cut) cannot be returned.
Clearance Items are not eligible for return. All sales final on Clearance items.
All returns MUST include original packaging and all components.
A 15% restocking fee will be charged for any returned items that do not include original packaging.
A 25% restocking fee will be assessed for any items that do not include all pieces or components
or have scratches, dents or signs of heavy use.
Please Note: Due to federal laws regarding liability we cannot allow tree stands, compound bows, crossbows,altered products (like arrows), airguns, knives, opened foods, mouth blown game calls, Firearms or ammunition to be returned.
Simply email our customer service department at email@example.com and request a Return Authorization Code. Please be sure to include the invoice number & a reason for the return. Once you have received a RA#, mark the number on the outside of the box and ship the return UPS or US Postal Service parcel post. For your protection, we recommend that you insure the package for its full value. COD’s are not accepted. Send Returns and Exchanges to:
2502 Willowcrest Ct.
Midway Park NC 28544
Once received please allow a few days for the issuance of credit or for the shipping of an exchange.
Guns & Ammunition
There are No Returns on Firearms or Ammunition purchases, due to liability and insurance reasons. Please double check your order before buying. Contact Us if you have any questions before your purchase.
We follow all Bureau of Alcohol, Tobacco, Firearms, and Explosives (BATFE) rules and regulations for the sale and transfer of firearms. The purchaser of the firearm(s) must be present to fill out all paperwork. If the purchaser does not reside within a reasonable driving distance of our location we will transfer the firearm(s) to a valid Federal Firearms License (FFL) holder closer to their residence per BATFE regulations. Firearm(s), shipping costs, and transfer fees must be paid in full before the transfer takes place. It is the purchaser’s responsibility to notify us of the receiving FFL holder as well as the FFL you will be picking the firearm up from. K&K Survival Supply and the receiving FFL must be exchange paperwork before the firearm is transferred. The purchaser is responsible for any fees the receiving FFL holder requests and the BATFE form 4473 must be filled out when the firearm(s) is picked up at the receiving FFL holder. When transferring a firearm the receiving FFL holder is required to follow the regulations for the state the purchaser resides in. If we are aware that your state does not allow the sale of the gun you want, we Will Not ship it to you and a refund will be processed.
It is your, the purchaser’s, responsibility to know the regulations of the state, county, and city which you reside in. Many State and Local Authorities prohibit the transfer of firearms, High-capacity magazines and some Ammunition into their jurisdiction.
Firearm Cancellation Fee – Any firearm purchased on our website and then canceled will incur a 10% cancellation fee. We work hard to get the proper paperwork ready to ship your firearm and we start this process once the order is placed to speed the process of getting the firearm shipped to you. Any firearm that is canceled before it ships requires this process to be reversed, therefore we must charge a fee to cancel any firearm.
NOTE: Firearm laws are subject to frequent changes. This information is not intended as legal advice. This summary does not include federal or local laws, ordinances or regulations. You are responsible for knowing the laws in your area. If you have any question or doubt about the laws in your jurisdiction, we advise you speak with an attorney.
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